Privacy Policy LW88BET — Your Personal Data Protection

This Privacy Policy ("Policy") describes how lw88bet collects, uses, discloses, and protects your personal information when you use our platform, including the lw88bet website and mobile app.

By registering an account or continuing to use lw88bet services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please stop using the platform immediately.

Lw88bet is committed to ensuring that your personal information is handled with full responsibility, transparency, and in compliance with all applicable data protection laws. We regularly review and update this Policy as needed to reflect changes in our practices or legal requirements.

Lw88bet collects various types of information depending on how you interact with our platform. The following are the main categories of information we collect:

Account Registration Information:

• Full name as per official identification card
• Date of birth and gender
• Active email address
• Malaysia mobile phone number
• Password (stored in a protected format via hashing)

Identity Verification (KYC) Information:

• Copy of identification card (MyKad) or passport
• Proof of address such as a recent utility bill or bank statement
• Payment method details for ownership verification purposes

Financial Transaction Information:

• Deposit and withdrawal history
• Payment method used (DuitNow, FPX, eWallet)
• Complete transaction records for audit and AML compliance purposes

Technical & Usage Information:

• IP address and device information
• Browser type and operating system
• Login and session activity data
• Game records and betting history

Below is a summary of the types of data we collect and the purposes for which they are collected:

Lw88bet uses the personal information collected for the following purposes:

• Create and manage your member account and verify your identity
• Process deposits, withdrawals and all financial transactions accurately and securely
• Provide customer support and resolve any enquiries or disputes
• Send important notifications related to your account, security and transactions
• Detect and prevent fraudulent activity, money laundering and platform abuse
• Comply with legal obligations and relevant regulatory body requirements
• Improve the platform, games and overall user experience
• Send relevant promotions and special offers — with the option to unsubscribe at any time

Lw88bet will not use your data for any purpose not stated in this Policy without obtaining your consent first.

Lw88bet strictly safeguards the personal data of its members. We does not sell, rent, or trade your personal information to any third party for marketing purposes.

However, in certain limited situations, lw88bet may share your information with the following parties:

• Payment Service Providers: To process your deposits and withdrawals. They receive only the minimum information necessary.
• Game Providers: Usernames and game records are shared with providers for game operation purposes only.
• Relevant Authorities: When required by law, court order, or a regulatory body in connection with AML and KYC obligations.
• Technology Service Providers: Technical infrastructure providers bound by strict confidentiality agreements.

Lw88bet continuously invests in security infrastructure to keep your personal and financial data protected at all times. The key security measures we implement include:

• 256-bit SSL encryption for all communications between your browser and lw88bet servers
• Encryption at rest for all sensitive records in our database
• Two-factor authentication (2FA) is available for all member accounts as an additional layer of protection
• Real-time account activity monitoring to detect any suspicious access attempts
• Regular security audits conducted by qualified independent third parties
• Ongoing vulnerability management programme
• Strict internal access controls — only authorised staff may access member data

While we take all reasonable precautions, no security system can be guaranteed 100% safe. You are also responsible for keeping your password and account login details secure.

Lw88bet uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. There are several types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session security, and interface stability. Cannot be disabled.
• Performance Cookies: Collect information on how the platform is used to help us improve the overall user experience.
• Functional Cookies: Save your preferences such as language, display settings and game preferences for your convenience.
• Analytics Cookies: Help us understand aggregated and anonymised platform usage patterns for improvement purposes.

You can manage your cookie settings through your browser at any time. Please note that disabling essential cookies may affect the functionality of the lw88bet platform.

As a lw88bet member, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: You may request that we correct any inaccurate or incomplete information in your records.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data, subject to applicable legal retention obligations.
• Right to Restriction of Processing: You may request that we restrict the processing of your data in certain circumstances.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another service.

To exercise any of the above rights, please contact the lw88bet support team via live chat or email at [email protected]. We will process your request within 30 business days.

Lw88bet retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy, or as required by applicable laws and regulatory obligations.

• Active account data: Retained for the duration of the active account and up to 7 years after account closure for legal compliance purposes
• Financial transaction records: Retained for a minimum of 7 years from the transaction date for audit and AML compliance purposes
• Support communication logs: Retained for 2 years from the date of last interaction
• Technical log data: Retained for a maximum of 90 days for security and fraud detection purposes
• Marketing data: Deleted within 30 days after you unsubscribe

When data is no longer needed, lw88bet will securely delete or anonymise it using industry-recognised methods.

Lw88bet is an online betting platform exclusively for individuals aged 18 and above only. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.

If you believe that your child or a minor in your care has inadvertently provided personal information to lw88bet, please contact us immediately via our customer support email. We will take prompt steps to delete that information from our systems and close the relevant account.

Lw88bet employs a multi-layered age verification system during the registration and KYC process to ensure that no underage individuals can access our platform.

Lw88bet reserves the right to amend or update this Privacy Policy at any time when necessary — whether due to changes in our operational practices, new legal requirements, or improvements in how we handle user data.

When significant changes are made to this Policy, we will notify you via:

• A clear notice on the home page or within the lw88bet platform
• Notification email sent to the address registered on your account
• Updated review date at the top of this Policy

Continued use of the lw88bet platform after changes take effect is considered acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week directly within the platform
• Telegram: Via the official lw88bet support channel

We are committed to responding to all privacy-related enquiries within 5 business days. For formal personal data rights requests, processing may take up to 30 business days depending on the complexity of the request.